Item: Jotform
Rating: 9
Author: Philippa Leach

Use Cases and Deployment Scope

We are currently using JotForm for the consent forms we sent out to clients prior to their appointments with us. It is used by the whole studio for all clients that come into the business. We used to use paper consent forms, but due to the pandemic we wanted the consent forms before to be received and reviewed before the clients entered the building.

Pros and Cons

Multiple elements to customise
Ease of use
Stores all filled in forms, easy to review.

Hints/Tips button on how to customise form

Return on Investment

No negative impact
Positive impact - saving on paper within the business

Key Insights

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Usability

Overall easy to use, multiple menus to change all aspects of the form, easy to add and remove certain sections etc. However as previously advised would be better if there was a helps/tips option that was easy to access once in the form editing process. Or, if form hasn't been edited in a while a quick pop-up tutorial on how to use the main aspects.

Support Rating

I have not had to use the support options for Jotform. I have not had to use the support options for Jotform. I have not had to use the support options for Jotform. I have not had to use the support options for Jotform. I have not had to use the support options for Jotform.

Likelihood to Recommend

Well suited if you want to sent and review form before meeting in house client.
Unsuitable if client does not have technology to view form.

Great form creating website

Overall Satisfaction with JotForm