One Process Automation Platform To Rule Them All
Updated April 27, 2018

One Process Automation Platform To Rule Them All

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with K2

K2 is used by a couple of departments within our organization. We have been using K2's technology to replace workaround systems developed by our business technology teams. K2 fits the need by providing business technologists the ability to quickly create process applications that scale to department level and beyond.
  • Extremely thorough documentation provides quick paths to self-enablement. Forget BPM consulting vendors that charge you the premium for that secret sauce knowledge required to run their products. K2 is very transparent about their technology.
  • K2 recognizes the fact that Digital Transformation can be a grass roots approach, growing from small projects into larger programs and their licensing model supports such scenarios. Compared to other top-tier vendors from the Forrester and Gartner reports, K2's pricing model is based on solid footing. Their Customer Success team will help you remove roadblocks so common with software implementations. The company stands behind the product.
  • K2 infrastructure has been very reliable so far. Sure, you will run into occasional bugs here and those will require attention, however, the whole platform is designed very well. K2 hosted on Microsoft Azure offers the best of both worlds mix of scalability and feature rich, technical sophistication. Any gaps in product monitoring can be offset through Azure out of the box tools.
  • K2 Sales and Professional Services teams are professional, pleasant to work with, helpful and lack huge egos so often found at other vendors.
  • Quick innovation and constant feedback loop - K2 releases frequent fix packs enhancing their platform very frequently. They listen to their customers.
  • Mature training paths for Citizen Developers and DevOps Pros. Let's face it, the reason why you are rolling out Digital Process Automation is to bring value to your organization vs. drive profits of consulting companies that offer delivery services. K2 offers quick ramp up via multiple training courses that can be tailored to your organization needs. Some training is available online at no charge for folks interested in the self-study model.
  • Platform health monitoring doesn't exist outside a couple of log files and process execution dashboards. You will need to look for other tools to compensate for this. Azure telemetry fits the gap, there are other 3rd party solutions that can support this need.
  • K2 user community is fragmented and the company doesn't invest a lot of effort into community building activities outside of occasional events that support major releases or smaller user groups.
  • Compared to other DPA platforms the number of job opportunities is still much smaller. There are pockets of hiring activity associated with Sharepoint.
  • K2 fills the void not addressed by Microsoft technologies, however the Microsoft ecosystem for Digital Process Automation is very confusing. Microsoft Flow, Nintex, K2, Business Application Platform, AuraPortal and Sharepoint tend to compete for the same market. K2 is the most sophisticated platform out of those all solutions but because of confusing marketing messages from all vendors it's hard to see at time how they are different from the rest of the pack.
  • Deployment process leaves room for improvement i.e. needs more automation capabilities.
  • The partner ecosystem is filled with smaller companies that specialize in many Microsoft products and sometimes that confuses the positioning of K2. You need to know what to ask for in order to get the maximum value vs. expect to be guided. Not all small partners approach teaching and enablement as a priority.
  • Relatively quick implementation of two major projects with a minimum involvement of third-party consultants and specialists. We enrolled occasional help when designing our infrastructure stack.
  • High level of satisfaction among application users.
  • Helps generate positive vibe about the digital process automation program within the company.
K2 came to the top after very thorough evaluation. We evaluated for the ease of use, business friendliness, technical feature set, vendor viability and prior track records with similar customers, innovativeness, analyst rankings, implementation costs including licensing, labor and training, historical alignment with market trends, and the sentiment of existing customers. Features like advanced reporting and the ease to modify applications by our business were highly sought.
Not well suited for:
- automation of knowledge work (Adaptive/Dynamic Case Management);
- use cases requiring application of very advanced business rules. There is a third party business rules engine that works well with K2 though;
- Java engineers- wanna-be-BPM consultants - K2 is best suited for Business Technologists aka Citizen Developers;
- outsourcing based delivery model - you need to train your onshore people;
- teams and companies that don't want to learn on their own. if you want to outsource your DPA program to a foreign based IT services provider, pick a different vendor;

Well suited for:
- 60-70% of all digital process automation uses cases you will find in your organization;
- department and enterprise-grade process automation applications;
- Citizen Developer adoption;
- integration intensive use cases;
- software teams not afraid to extend K2 with their own code through well-documented APIs;

K2 Software Feature Ratings

Process designer
7
Business rules engine
4
SOA support
8
Support for modeling languages
8
Form builder
9
Model execution
9
Dashboards
9
Standard reports
10
Custom reports
9
Content management
9

Using K2

Product design, IT, Management
6 - - DevOps professionals experienced implementing Microsoft and OpenSource solutions
- Folks with the desire to learn
- If supporting your own infrastructure, engineers with A
  • Replace business developed workarounds in technologies that don't scale and provide transparency into work in progress
  • Business-driven app development
  • Increase business agility and improve employee satisfaction

Evaluating K2 and Competitors

Yes - Tibco AMX BPM - to complex to use, not user-friendly and mature, issues with implementation despite Professional Services help.
  • Price
  • Product Features
  • Product Usability
  • Analyst Reports
We were going after the sweet spot fit of the vendor solution with our list of requirements. It wasn't one the single most important factor - there were many and this company met the very stringent test of price, usability, and features criteria.
One of the leading vendors in the evaluation overstated the willingness to negotiate terms of the final agreement and attempted to inflate the business value of process automation to make their product pricing look more favorable. Next time I'd ask for quotes a lot sooner and red flag vendors that are not transparent about the pricing model. We wasted a few weeks of precious time.