Overall Satisfaction with Kareo Practice Management
- Electronic eligibility checks makes checking coverage a snap.
- Kareo is easy to configure and navigate. The ability to open multiple windows is great, and allows billers to move around to different areas of the software with minimal clicking.
- Kareo has powerful reporting. The ability to run a variety of reports on demand is great. There are a number of predefined reports that can be further configured by the user, and Kareo makes available an Excel plugin that can produce additional types of reports if needed.
- I would like to see Kareo add the ability to print messages from the secure, built in messaging system.
- Having a way to shorten the CPT or DX codes on the superbill would be great. Currently, the descriptions frequently exceed the column width depending on the length of the text description.
- There's a current bug that causes the user account screen to refresh, and/or creates an error message. Reopening the window usually fixes the problem but this needs to be fixed.
Kareo offers way more than the other platforms that we researched, and at a better price. Kareo has scored well the last 4 years in the Blackbook Survey. The integration between the EHR and PM is fantastic. This allows for the entire revenue cycle to streamlined and monitored from the point of service until payment from the payer has been received. Automatic appointment reminders help to cut down on no shows, and electronic eligibility check pre-approves patients before they are seen. Together, this makes for a more efficient and profitable practice.