Best in class
October 21, 2019

Best in class

John Kistler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Kaseya Virtual System Administrator (VSA)

We use it to monitor and manage our 150+ corporate clients. It's integral to our day to day operations.
  • One dashboard for all engineers to access giving them a broad picture of what's going on in a client's network.
  • Together with BMS and IT Glue, we are able to proactively manage our client's IT needs. With proper ticket flow and dispatch calendar and scheduling, we are more effective and efficient when we handle their needs.
  • With a full suite of services through Kaseya, we can roll out products and services to our clients through one efficient product.
  • Better reporting.
  • Better training on current products.
  • Soc support.
  • It's crucial to our business.
  • With IT Glue and BMS, Kaseya is really becoming the best tool out there.
ConnectWise also looks great, but we are invested in Kaseya and plan to stay.
The NOC is great and handles all issues quickly.

Do you think Kaseya VSA delivers good value for the price?

Yes

Are you happy with Kaseya VSA's feature set?

Yes

Did Kaseya VSA live up to sales and marketing promises?

Yes

Did implementation of Kaseya VSA go as expected?

Yes

Would you buy Kaseya VSA again?

Yes

Since we use it to manage our customer's networks, we are always pushing for more robust technology that gives us greater visibility into the network, and the Kaseya acquisition of IT Glue really helped that goal.

Kaseya VSA Feature Ratings

Remote monitoring
10
Network device monitoring
5
Patch Management
10
Policy-based automation
7