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Kaseya VSA helps to save time and money by allowing you to manage multiple endpoints within a single pane of glass.
September 15, 2021

Kaseya VSA helps to save time and money by allowing you to manage multiple endpoints within a single pane of glass.

Michael Kerzner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with Kaseya VSA

We are an MSP (Managed Services Provider) and as an MSP, we have a need to mange multiple clients remotely. Kaseya VSA allows us to monitor workstations and servers and gives us quick access to remote sessions to troubleshoot. Kaseya VSA also helps us automate things like patching, and antivirus scans and updates.
  • Workstation and server monitoring
  • Workstation and server patching and updating
  • Antivirus updating, scanning, remediation
  • Easy to create and run procedures on multiple systems simultaneously
  • The UI is very dated
  • Support is tough to get a hold of quickly
  • Support for more antivirus vendors within the VSA would be nice
  • Agents fail frequently which creates false-positive offline alerts
  • Remote connection to and monitoring of workstations and servers
  • Automated patching and reboots post patching
  • Automated antivirus updates and threat remediation
  • Thorough reporting
  • Kaseya VSA is a bit on the pricey side, but will save you countless man-hours in the log run. It is very helpful to be able to quickly connect to a system to troubleshoot.
  • The ability to manage your RMM and Antivirus within a single-pane of glass saves a lot of time that could be better user by technicians.
  • The ability to monitor for predictive hard disk failures, hard drives low on space, and and a slew of other things will save money over time.

Do you think Kaseya VSA delivers good value for the price?

Yes

Are you happy with Kaseya VSA's feature set?

Yes

Did Kaseya VSA live up to sales and marketing promises?

Yes

Did implementation of Kaseya VSA go as expected?

Yes

Would you buy Kaseya VSA again?

Yes

Kaseya VSA is very well suited for an MSPs needs. It helps to remotely manage multiple customers and makes it very easy to segregate clients into groups. The remote connections to workstation and server consoles is very quick, with very little lag. If you have a need to manage multiple customers or multiple systems at single customer, Kaseya VSA has everything you need.