Manage support tickets with Kayako
April 23, 2021
Manage support tickets with Kayako
Score 7 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Kayako
Kayako is used as a ticketing system for our clients to submit tickets for support questions or issues. We use this software to keep a paper trail and client communications. It addresses issues of getting feedback from clients, keeping track of questions and issues, and letting us have a historic record of client communications. This is currently mainly used by the support department and some people in development.
- Ticketing
- Customizations
- Searching
- User friendly
- Reporting
- Integration
- Ticketing
- Historic communications
- Web based
- Happy customers
- New ideas from clients through features
- Better quality software from reported bugs
Do you think Kayako delivers good value for the price?
Yes
Are you happy with Kayako's feature set?
Yes
Did Kayako live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Kayako go as expected?
I wasn't involved with the implementation phase
Would you buy Kayako again?
Yes