1. Home
  2. Fleet Management Software
  3. Motive Reviews
  4. User Review of Motive
Motive until I’m done trucking.
July 20, 2021

Motive until I’m done trucking.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Motive

I use Motive in my truck. It helps me keep my log book and do my quarterly ifta reporting. It keeps track of miles I have driven in each state so that at the end of the quarter I can easily search my miles record and report that to the state.
  • Great customer service.
  • Ease of use.
  • Always making life easier for me.
  • [I can't think of any.] [I] have no complaints.
  • I’m only a 1 truck operation,
  • Myself, but it’s helped me
  • Keep better records and use of my time.
I’ve had to call or text customer service a few times in the beginning of my time with them and they just make contacting them easy. They’re also really quick to resolve any issues I might have. So I would say they have an ease to working with them and they provide quick customer service.
Like I said before, I’m only a one truck operation but if I were to ever grow my fleet I can see how helpful they are and that would help me keep a fleet of trucks organized and compliant. They allow for keeping track of important things with an ease I’ve never experienced before.
I would have to say every time I’ve tried contacting them, although it has been awhile, the wait time is very minimal. They give you options on how to contact them. They also have helpful suggestions to questions you might have. So if it’s urgent you can call them or if it’s not, you can send a message. I like that.
I can’t remember the first digital log book I used, it’s a very big one in the industry, it doesn’t compare to Motive. They’re ease of use was horrible. Customer service was non existent. The devise wasn’t user friendly. I’ve actually used 2 other companies with other places I’ve worked for. They sucked real bad.

Do you think Motive delivers good value for the price?

Yes

Are you happy with Motive's feature set?

Yes

Did Motive live up to sales and marketing promises?

Yes

Did implementation of Motive go as expected?

Yes

Would you buy Motive again?

Yes

In my experience [Motive is] the best logging service in the industry. It’s so easy to use. I’ve had to call in or send a text to customer service because my recording device wasn’t working and they fixed my problem right away. They just provide great customer service. I find them to be the gold standard.