Kemp: The best customer support
May 04, 2021

Kemp: The best customer support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Kemp LoadMaster

The Kemp LoadMaster is used for many purposes. As DNS load balancer, as WAF, as Web Application Proxy, and as Exchange security. It is used mainly in the hosting environment for our company and our customers.
It addresses security and redundancy problems. We are using a cluster of Azure Kemp LBs for DNS load balancing for a redundant data center connected with the internet. The LoadMaster is checking the ports and will just give an IP for an FQDN if the service behind this IP is online. We also use Kemp LoadMaster as a security gateway for our exchange servers, to reduce security breaches like the one in March 2021. And last but not least, we use it as a content switching instance, so we can use one web server for many websites or avoid folders behind the FQDN.
  • Reliable: We had no downtimes in the last 3 years.
  • Great support: Everything you need to accomplish is just a call away.
  • Easy to implement. There are templates for all used virtualization environment.
  • Easy to adapt to your needs: There are many templates for the normal use cases.
  • Help in other languages.
  • Reduce costs (f.e. use one IP address for many web portals).
  • Increase of security (waf).
  • Increase of reliability (load balancing).
Specialized product for the purpose, better support on the first call (no wait for the second level till you found the solution on your own). In addition, we wanted to separate these services from the firewalls, so the firewall can do its job better. Last but not least, none of the three could address all issues.

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+ Web application firewall
+ Web application proxy
+ Load balancing & redundancy
+ Folder redirection
+ Security upgrade for web servers

- VoIP gateway (for Internet communication with the telephone server).
- Exchange communication with O365.