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2XBrassRing Review
December 20, 2013

2XBrassRing Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

2XBrassRing

Overall Satisfaction

  • Implementation of a new product.
  • Listening to current users design requests and suggestions.
  • Willingness to set up meetings with multiple groups within the organization to find solutions to known issues.
  • Roll out of new functionality.
  • Testing new functionality prior to roll out.
  • Communicating functionality changes to all clients, and providing complete documentation showing how to implement those changes without help from consultant.
  • Reduced Cost Per Hire.
  • Reduced Time to Fill.
We have used Kenexa BrassRing since 2001, it wasn't even called BrassRing then. Our systems and procedures are so embedded in using BrassRing it would require a significant financial commitment from management to make a change.
My advice would be that the level of service received from the consultants is not what it once was. I believe their service model changed two years ago, and as a result the consultants are responsible for more clients. As a result the consultants have less time to really learn the system, as they are constantly on calls from one client to the next with no real down time to troubleshoot.