Khoros Community...not easily customizable
July 22, 2022
Khoros Community...not easily customizable
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities
We use Khoros Community to facilitate associate-client and client-client collaboration on our products. This helps deflect service requests and allows our clients to interact with each other as well as communicate product information within our categories and groups.
- Collaboration with other Khoros customers to understand what works and doesn't work within other communities.
- Support documentation makes it easy to find information when looking for technical resources.
- Our account team is always in communication with us to ensure we are aware of roadmap updates.
- The ability to customize components is tedious and often times difficult without engaging professional services.
- The current platform is very behind on the code base but looking forward to the Aurora upgrade coming so we can utilize better components and easier customizations.
- Permissions are extremely difficult to navigate.
- Integrated search to provide both Khoros and Confluence search results in one location for our users.
We recently completed a project with professional services. The team we worked with was great, the overall process was extremely slow from start to finish. What would take my dev team 4-6 weeks took 6 months from scope to project completion.
The analytics have the ability to be extremely powerful. What is provided is great for admins but pushing the metrics out to group owners it is not easy. We have been trying to build dashboards for over a year not with not a lot of luck because the bulk data API is not intuitive.
- New feature ideas
We use Idea Exchanges extensively in our community to communicate with our clients what is going on with our products, this includes our Khoros Community as well so they know what changes are being implemented for them based on ideas logged. We are in the process of building out custom insights and feedback that will be implemented in Q3 2022.
We do not use gamification at this time.
Do you think Khoros Communities delivers good value for the price?
Yes
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
No
Did implementation of Khoros Communities go as expected?
No
Would you buy Khoros Communities again?
Yes