Powerful Platform for Large Enterprises - Challenging for SMB
July 28, 2022
Powerful Platform for Large Enterprises - Challenging for SMB
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities
We leverage Khoros communities to deploy forums, KBs, ideation, events, and group hubs. All of which are in place for us to support and deliver on case deflection through an increasing depth of publically available knowledge.
- Customization
- Breadth of Capability.
- Security & Configuration.
- Integrations are VERY expensive and services dependant.
- Many customizations require developers or services to deploy.
- Outdated reporting and backend.
- Increased Web Traffic.
- Decrease in Redundant Support Tickets.
Professional services were slow and took from 6 months to deploy an out-of-the-box community with only a few basic customizations. We were disappointed to find it so challenging to deploy a basic installation of the platform.
I am unable to comment on this as we haven't had the community long enough to measure its performance at scale.
- Product feedback
- New feature ideas
We've seen a 10% increase in new product ideas. We've seen a small improvement on CSAT scores.
Gamification and the customization of gamification are one of the core reasons we leverage Khoros. It performs well in this arena. We've seen earners of badges re-engage more frequently in our community.
Do you think Khoros Communities delivers good value for the price?
Not sure
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
No
Did implementation of Khoros Communities go as expected?
No
Would you buy Khoros Communities again?
Yes