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Khoros Community Fan
March 03, 2020

Khoros Community Fan

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)

Khoros Community is used as a safe place for members to connect with each other or to have access to ask USAA servicing questions. It helps us educate members while facilitating their financial security.
  • Customer service.
  • Integration for quick unified social service.
  • PII and profanity filters to ensure a safe place.
  • Additional features to ensure accessibility requirements are met.
  • Increased brand loyalty.
Khoros has been a great partner to help us build new capabilities that help our Community be innovative.
Khoros Support is incredible - I am so pleased with our Customer Success Director who is quick to respond and thorough and thoughtful in the work she provides. Professional services are also a great asset to get a deep understanding of the technology.
Analytics help us to see opportunities and gaps in our work - and identify where we can improve.
  • Product feedback
  • New feature ideas
  • Access to learning and training resources (e.g. product coaching)
Khoros is always open to receiving feedback and co-creating solutions that meet our needs.
Khoros Communities is well suited for large clients who want a central place to manage their community experience. The Khoros Community is a wealth of knowledge built from Khoros experts and customers who use the tool.