Khoros Communities is the #1 solution for large businesses

We use Khoros platform across the whole organization: it hosts our community of customers, partners, prospects, and employees. The main goal is to provide a self-service option 24/7 and knowledge sharing, as well as innovating together with users through ideation features.

Khoros Professional Services and Support are one of a kind. I wish every company offered such a customer experience. Our community migration project was handled in a very professional and timely manner, everything was launched on time. Support tickets, no matter of what priority, are also handled quickly. The collaboration with any Khoros team is outstanding.

We heavily use the Community Analytics part, but also Metric reports in the administration panel and Khoros Care analytics. This helps us adjust community content, manage and moderate forums and make sure questions are answered and product ideas are heard. We also heavily use the options to edit and move posts between forums which helps us keep the content ordered and easily findable.

Khoros Communities gamification is very reached, it has everything one needs. Badges, ranks, various leaderboards, bonus points, contest forums. We still miss a Super User program (currently working on one).
Our users were dreaming of ranks for years, but the former platform had quite poor gamification features, missing ranks, and not customizable. With Khoros Communities, we're creating our own badges, limited-edition badges for particular events, different user ranks for employees and customers, and this boosts our user engagement, making some of them really fight for more!