Great platform to start your community quickly with some hurdles to overcome.
August 04, 2021

Great platform to start your community quickly with some hurdles to overcome.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)

We are using Khoros to provide a platform for our users to connect and share their knowledge to help them succeed at their company using our software. Our goal is to help individuals succeed and thrive using our software and to drive the success of both them and their company. We want to encourage users to engage with other users to share their knowledge and answer questions.

Pros

  • Engage in customer success.
  • Recurring focus on our needs as a company to improve the product.

Cons

  • Studio Publish/SDK feels very antiquated, and makes it hard to work in.
  • Customizations can be tricky/impossible without Khoros PS.
  • It's allowed us to quickly establish a successful community with useful features.
  • The Q&A board type was lacking in features/customizations and required a big change to make it work for us.
The platform seems to be improving every day to help meet our requirements. My main concern would be the underlying technology and how you have to work in their Studio. However, Khoros has shared their plans to address our concerns. This has me very optimistic about how we'll be able to achieve in the future.
We have had many projects with Khoros Professional services. They were able to give us options, or implement customizations, we needed in order to achieve our objectives. Khoros has always shown us that they are willing to work with us to improve and make things possible. Khoros Support will take any ticket we create and help us get to a resolution.
Khoros Analytics has helped us to determine community engagements, as well as the health of the community. Moderation Response has helped to alert us of bad actors and to mitigate inappropriate content from being posted without our constant vigilance. We are always looking for ways to improve our community, and we feel like Khoros is working with us.
  • Product feedback
  • New feature ideas
  • Access to learning and training resources (e.g. product coaching)
We have had users engage in the community more, and by doing so, helped to share their collective knowledge with other like-minded individuals who also use our products. Our main goal is to increase customer engagement as their success is as important to the company they work for.
We have recently launched our gamification features in our community and we have noticed an increase in users responding to questions, viewing content, as well as posting their own messages with the community. This increase has enriched the experience for all our users in the community, as there is more to share/learn.

Do you think Khoros Communities delivers good value for the price?

Yes

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Communities go as expected?

No

Would you buy Khoros Communities again?

Yes

Khoros has many common features/functionality that you require to help build a successful community, allowing you to focus more on your company's unique goals. Their plans for the future are very encouraging in addressing our future objectives as a company. I also feel taken care of by our Customer Success Director. I know that I can always reach out to them with any of my needs and they will promptly respond, letting me know that they are there for me.

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