1. Home
  2. Community Platforms and Solutions
  3. Khoros Communities Reviews
  4. User Review of Khoros Communities
Quick Khoros Review
August 25, 2021

Quick Khoros Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)

We use the Khoros Communities platform externally for customer and partner peer-to-peer support. The community serves as a self-service support resource and is a destination for our members to engage with each other and company employees.
  • Customizable platform
  • Regularly provides new features and updates
  • Easily scalable
  • Coding is required for back end developing.
  • No templates for easy page designs and customizations.
  • Limitations in metrics reporting.
  • Khoros has enabled my company to save money on support costs.
I agree that Khoros is designed to scale with a company's community as it grows. The challenge for Khoros is how to provide the right tools for a mature community that needs to manage its content.
We have used professional services to reorganize our community structure and migrate content to improve overall navigation and search.
These tools have helped with community management, but are lacking in scalable options for larger operations and projects.
  • Product feedback
Our super user program is very successful. Participation badges and ranks help promote recognition and goodwill in the community.
We migrated to Khoros when Jive was EOL (purchased by Khoros). We would like to see more Jive community features available on the Khoros platform. Jive allowed for a more templatized page setup without customizations and the structure was more navigation intuitive.
Verint Digital Experience ( formerly opinionlab), Smartsheet, Aha!

Do you think Khoros Communities delivers good value for the price?

Not sure

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

Yes

Did implementation of Khoros Communities go as expected?

Yes

Would you buy Khoros Communities again?

Yes

Khoros Communities is well suited for launching a new community—the platform provides out-of-the-box features that enable quick setup and an intuitive structure. The platform focuses on the end-users as well as the managers to best serve both sides of the community equation. I would like to see more tools around content management for a community that is more established and needs the ability to curate old and/or outdated content.