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Customer experience with Khoros Communities
Updated July 07, 2022

Customer experience with Khoros Communities

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)

If we have any doubts about community implementation then we will use this Khoros Communities to clarify my doubts. Khoros Communities is very helpful in submitting new ideas. By using this Khoros Communities we can avoid Khoros support. In recent times, Khoros separated documentation. But as a community user, we are interested to see all information in the community only.
  • It increases the knowledge transfer between community developers.
  • We can easily find latest release notes by using community search.
  • Community admins actively giving answers to our questions.
  • Khoros needs to improve developer documentation.
  • Automatic prioritization.
  • Auto tagging for issues.
  • Our account managers are always very helpful in providing insights and best practices.
Implementation involves a lot of thought and consideration as you are making business decisions that impact how every incoming conversation is handled. It does take some time and effort, but our Khoros team was incredibly helpful as they walked us through all the possible scenarios and why we may prefer one setup time over another. The involvement from any other teams on our side (for example, IT) was minimal.

Do you think Khoros Communities delivers good value for the price?

Yes

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

Yes

Did implementation of Khoros Communities go as expected?

Yes

Would you buy Khoros Communities again?

Yes

Multiple team members use Khoros Care daily to help respond to and escalate customer care issues, monitor trends, and determine the overall brand sentiment on social platforms. We are able to track from entry to resolution on our customer care side and have been able to determine any potential problem areas early on thanks to the detailed tagging in this platform.