Khoros Communities Know-how

Khoros Communities is used to develop communities for partner companies that require a fully functioning community with various functionalities. Khoros Communities has the flexibility of making simple communities in a short time frame to complex communities as per the client's needs. The main business problem it addresses is that the company which starts using communities requires way less manpower in support and feature research etc. as a community will help and even vote for new features or if something is not working properly. So a community can help in troubleshooting, feature addition and if something is just not working right for the company product. It also helps engagement within the community and makes the brand more inclusive to people all over the desired demography. The communities developed under Khoros Communities can handle any number of users, the communities can be made for any language speaker and also has some built-in ranking system i.e. gamification. The boards in the community can be public, registered or private access. So it gives flexibility to show a specific user only the data he is intended to see.

We have had an awesome experience with Khoros Support, they have prompt resolutions to all our problems and will even take follow-ups. They even add features and align future updates as we request them to.

Analytics helps understand the trend and how the people engage with various posts and engagement strategies. Moderation helps manage various solutions to problems as well as to provide basic direction to community. Analytics helps understand how well people are responding to a feature update like Gamification or some other engagement strategy.

It certainly increases the overall engagement in community. People engage more as they get more points for more engagement and get increasing ranks and even turn up top on leaderboards.