Khoros Communities Know-how
Updated July 14, 2023

Khoros Communities Know-how

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities

Khoros Communities is used to develop communities for partner companies that require a fully functioning community with various functionalities. Khoros Communities has the flexibility of making simple communities in a short time frame to complex communities as per the client's needs. The main business problem it addresses is that the company which starts using communities requires way less manpower in support and feature research etc. as a community will help and even vote for new features or if something is not working properly. So a community can help in troubleshooting, feature addition and if something is just not working right for the company product. It also helps engagement within the community and makes the brand more inclusive to people all over the desired demography. The communities developed under Khoros Communities can handle any number of users, the communities can be made for any language speaker and also has some built-in ranking system i.e. gamification. The boards in the community can be public, registered or private access. So it gives flexibility to show a specific user only the data he is intended to see.
  • Large scale communities.
  • Fast out-of-the-box community creation.
  • Updates from time to time.
  • Easy moderation.
  • Role management.
  • Dev documentation.
  • Multiple framework and language support.
  • Faster load times on bigger communities.
  • Improved engagement.
  • Easily scalable.
  • Better customer satisfaction.
It has its own scalable database and API calls which when done well can scale to any number of users with little or no effort. I have seen it handle communities of some very big companies with users in millions with ease, so I don't think it has any major issue with scalability.
We have had an awesome experience with Khoros Support, they have prompt resolutions to all our problems and will even take follow-ups. They even add features and align future updates as we request them to.
Analytics helps understand the trend and how the people engage with various posts and engagement strategies. Moderation helps manage various solutions to problems as well as to provide basic direction to community. Analytics helps understand how well people are responding to a feature update like Gamification or some other engagement strategy.
  • Product feedback
  • New feature ideas
  • Access to ratings and reviews
  • Access to learning and training resources (e.g. product coaching)
This has improved all customer engagement tremendously for all client companies. Some clients even have launched features from New Feature Ideas Tab.
It certainly increases the overall engagement in community. People engage more as they get more points for more engagement and get increasing ranks and even turn up top on leaderboards.

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Khoros is well suited when you have big-sized community with a lot of data and features in mind. It also keeps updates coming so your community remains updated, given you have a team who can work on updates. Which is when it can be less appropriate, if you want always updated community without a dedicated team.