Has potential, needs work..
April 26, 2022
Has potential, needs work..
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)
C2C - Loyalty and lifetime engagement.
- Able to implement new features.
- Continual improvements.
- When trying to migrate communities to Khoros Care, the functionalities of the platforms do not mirror the outputs. Why have two products that aren't connected on the backend?
- Response to resolve issues on cases submitted.
- Lots of limitations, database feels outdated, need for updates to platform.
Reduce call volumes, provide education and meet customers where they are.
Not well. Trying to do all moderation with Khoros Care and it is a nightmare since Communities and Care don't speak to each other.
- Product feedback
- New feature ideas
The generation of users on our community are older who don't care for gamification. Using these to strengthen our community is challenging.
Do you think Khoros Communities delivers good value for the price?
Not sure
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Communities go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Communities again?
Yes