Has potential, needs work..
April 26, 2022

Has potential, needs work..

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)

C2C - Loyalty and lifetime engagement.
  • Able to implement new features.
  • Continual improvements.
  • When trying to migrate communities to Khoros Care, the functionalities of the platforms do not mirror the outputs. Why have two products that aren't connected on the backend?
  • Response to resolve issues on cases submitted.
  • Lots of limitations, database feels outdated, need for updates to platform.
More functionality to avoid multiple cases being submitted for glitches and improper functionality.
Reduce call volumes, provide education and meet customers where they are.
Not well. Trying to do all moderation with Khoros Care and it is a nightmare since Communities and Care don't speak to each other.
  • Product feedback
  • New feature ideas
The generation of users on our community are older who don't care for gamification. Using these to strengthen our community is challenging.

Do you think Khoros Communities delivers good value for the price?

Not sure

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Communities go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Communities again?

Yes