Khoros community is one-stop shop for our customers
Updated July 14, 2023

Khoros community is one-stop shop for our customers

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities

We use the Khoros community as our main customer portal. We have our knowledge base, product advisories/ documentation, and our case portal on Khoros. The case portal is e-bonded to Salesforce which gives our customers to initiate support cases right from the community. We also use it for internal advisories and blog posts.
  • Knowledge Base
  • Case Portal
  • Custom JS Pages
  • User Interface
  • Post Reactions
  • Navigation Bar
  • Increase Customer Satisfaction
  • Provide a one-stop shop for the customer
  • Integrate with our case management tool
The community is easily scalable
I'm sure my organization did. I just wasn't part of this.
I am not the community manager.
  • Product feedback
  • New feature ideas
  • Access to ratings and reviews
  • Access to learning and training resources (e.g. product coaching)
Serving as a one-stop-shop for our customers has made the Khoros community a very beneficial place for our customers and makes it easy for our customers to find what they are looking for.
I haven't tried these features

Do you think Khoros Communities delivers good value for the price?

Not sure

Are you happy with Khoros Communities's feature set?


Did Khoros Communities live up to sales and marketing promises?


Did implementation of Khoros Communities go as expected?


Would you buy Khoros Communities again?


Khoros provide a one-stop-shop for all our customer needs. We have our knowledge base there. We have our customer case portal there where customers can open support cases right from Khoros. We have our product advisories and different documentation that the customer can download. Some scenarios which may be less appropriate are collaboration on knowledge bases and documents in general. Also, navigation can be better.