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A good product for communities
April 27, 2022

A good product for communities

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)

We use it for reporting purposes and to check back in data and stats aswell as to review actions taken.
  • Ease of navigation.
  • Info presented well.
  • Easy to pull stats.
  • Can be slow.
  • Would be good to have an advanced search for within results.
  • Made keeping track of stats a breeze.
  • Sped up reporting.
The only issue I have seen is that the more of our team using it at once the slower it can be.
It's allowed me to grow my community as I know where interest lies and can tailor my work to that.
They've allowed us to keep our community clean. Improved reporting helps too.
  • Product feedback
  • Access to ratings and reviews
It has allowed us to tailor the features to best support our community.

Do you think Khoros Communities delivers good value for the price?

Not sure

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Communities go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Communities again?

Yes

It's well suited for reporting to stakeholders, being able to access info and then break it down by time is great.
It can be quite slow and having to export info in Excel can be bothersome so would be nice to be able to work within Lithium.