Young Community is able to Grow Fast with Khoros.
April 28, 2022
Young Community is able to Grow Fast with Khoros.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)
Currently use our community to deflect care as well and promote products and solutions.
- Out of the box components.
- Support and moderation.
- Easy to use interface.
- Out of the box gamification is lacking.
- Virus scan for media upload is not available.
- Separate login for Khoros Care and Khoros Communities.
- ROI has assisted in unconfirmed care deflection, acquisition and retention because SSO is not implemented. However, the proof of concept is compelling enough to really dive all into leveraging community with other departments.
The strategy sessions and 1:1 interaction on a weekly and bi-weekly bases has helped shape the roadmap and future programs within the community. This gives me support in confidence to propose new changes and concepts because the experience on the Khoros side has seen similar actions work.
The analytics is an area that needs improvement. But once Khoros Care was implemented the custom dashboards and listening tools are the best view of how the community is running. This is currently helping to inform us on what to do and how to move forward.
- Product feedback
- New feature ideas
Because of the insights and view on engagement we are now beginning our superuser program.
Do you think Khoros Communities delivers good value for the price?
Not sure
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
Yes
Did implementation of Khoros Communities go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Communities again?
Yes