Great product for a global team!
December 19, 2022
Great product for a global team!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Social Marketing
Overall Satisfaction with Khoros Marketing
My company uses Khoros across several continents to share and schedule organic social content and pull analytics. Khoros helps provide visibility to what is being scheduled across each channel and enables us to easily copy and reshare content. We utilize approval flows and geotargeting to ensure accurate content is presented in the best way to the specific audience. We also utilize the Inbox for inbound inquiries and route these comments to the appropriate team member for response. All in all, Khoros helps us streamline our social media management across many continents. The support team at Khoros (on the technical side and the accounting side) is great to work with and always available.
- Account and technical teams are friendly, helpful and always available.
- Streamline workflows across a large organization.
- Training and communities for best practices.
- Probably a limitation of the API, but better Instagram scheduling.
- Pinterest scheduling is problematic due to limitations with the hyperlink.
- Improved management of organic campaigns.
- Approvals and workflows.
- Ability to quickly address comments and history with specific audience members.
A few years ago we engaged with the Strategic Services team to reorganize our structure within the tool to better match how we manage the social media schedule. They were very helpful, easy to work with, and kept us on track. Three-four years later and the updated structure is still working for us today!
Our team has utilized the approval flows to ensure content is on brand. We also use the Inbox to monitor for potentially problematic comments and inbound messages so that we can address them quickly and easily.
Do you think Khoros Marketing delivers good value for the price?
Yes
Are you happy with Khoros Marketing's feature set?
Yes
Did Khoros Marketing live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Marketing go as expected?
Yes
Would you buy Khoros Marketing again?
Yes