Khoros user and believer!
April 28, 2022

Khoros user and believer!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Intelligence

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

We used it to monitor the discussion going on with our brand. It helped a lot with PR and reputation management.
  • Pulling in mentions.
  • Saving time and energy on staff.
  • Giving us insights that we did not know about.
  • Ease of use.
We have not worked directly with support at all really, so not able to answer this one.
Has helped to disseminate content across all hospitals as well as regionally. And has helped us keep an eye on our mentions.
It is easy to scale.

Do you think Khoros Marketing delivers good value for the price?

Yes

Are you happy with Khoros Marketing's feature set?

Yes

Did Khoros Marketing live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Marketing go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Marketing again?

Yes

I am not sure all of the products, but have loved everything we have used. Thanks!
The best is when we had some public relation issues we have had in the media, and it has helped us keep a pulse on the specifics of what our community and new outlets are saying.

Khoros Marketing Feature Ratings

Boolean keyword searches
9
Filtering out noise/spam
Not Rated
Sentiment analysis
8
Broad channel coverage
Not Rated
Content planning and scheduling
10
Audience targeting
Not Rated
Workflow management
Not Rated
Automated routing and prioritization
10
Customer interaction histories
10
Bulk actions
10
Lead generation
9
Content marketing
10
Campaigns and promotions
Not Rated
Twitter
Not Rated
Facebook
Not Rated
LinkedIn
Not Rated
Instagram
Not Rated
Pinterest
Not Rated
Campaign success analytics
10
Real-time tracking
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated