Item: Kibo eCommerce
Rating: 9
Author: Tim Lavinder

Use Cases and Deployment Scope

We are migrating off Magento and over to Kibo eCommerce to help manage our B2B digital functionality. We had 3 major concerns that led us to Kibo... the overly complicated pricing structure, an ERP that does not have prebuilt integrations, and a fairly unique distributed inventory model. Kibo eCommerce was able to manage each of these with out of the box functionality.

Pros and Cons

Complicated Pricing structures
Buy online Pick Up In-Store with transfer capabilities
Customer Service
Microservices / API Intergrations

Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.

Return on Investment

When we launch in the coming months we will be able to serve 100% of our customer using a digital tool.
90% of our digital needs were out of the box functionality in Kibo
Only problem we have had was around Manufacturer surcharges, which was not part of our 2019 roadmap...Thanks 2020! I hate surcharges...

Alternatives Considered

Shopify Plus, Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), Optimizely B2B Commerce Cloud and Optimizely Commerce Cloud

We had a very strong list of products we were considering. And all had their own strengths. But the two things that lead us to choose Kibo over all of these other platforms was the pricing capabilities in Kibo, their ability to manage distributed inventory, and the powerful buy online pickup in store functionality.

Key Insights

Do you think Kibo eCommerce delivers good value for the price?

Yes

Are you happy with Kibo eCommerce's feature set?

Yes

Did Kibo eCommerce live up to sales and marketing promises?

Yes

Did implementation of Kibo eCommerce go as expected?

Yes

Would you buy Kibo eCommerce again?

Yes

Likelihood to Recommend

If you are a small company that is looking to start your ecommerce journey, Kibo might not be right for you. But if you are a B2C or B2B company looking to expand or grow your current ecommerce functionality or sales, you should consider Kibo. Kibo is like every platform, there are things it does very well and areas that still needs to grow. So strongly consider your top 5 needs and see if Kibo can solve those problems.

If I could start over and do it all over again... I would still choose Kibo!

Overall Satisfaction with Kibo eCommerce