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Not All it's Cracked Up to Be
March 09, 2022

Not All it's Cracked Up to Be

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Certona (legacy)

Modules Used

  • Testing and Optimization
  • Personalization

Overall Satisfaction with Kibo Personalization, powered by Monetate & Certona

Used it on our website to help personalize our experiences for our logged-in user base.
  • Personalization match
  • Customer service
  • User experience on the the interface (not intuitive)
  • Increase in conversion
  • Increase in revenue
Not great customer support. Had a really hard time getting our team to get back to us, help us when we ran into issues.
We just didn't have a lot of support from the internal team at Kibo.
They need to spend some time on UX in the platform. It is not intuitive to use.

Do you think Monetate delivers good value for the price?

No

Are you happy with Monetate's feature set?

Yes

Did Monetate live up to sales and marketing promises?

No

Did implementation of Monetate go as expected?

No

Would you buy Monetate again?

No

The product, overall, is a good product but the interface is not user-friendly and takes a lot of time to get used to how to use it. I also had issues w/our customer service team and their responsiveness.