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Monetizing Monetate...
March 23, 2022

Monetizing Monetate...

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Other

Modules Used

  • Testing and Optimization
  • Personalization
  • Recommendations

Overall Satisfaction with Kibo Personalization, powered by Monetate & Certona

We use monetary everywhere on our site. We use product recommendations, testing, and personalization (just scratching the surface on personalization) capabilities as well as using the tool as an agile fix for issues that arise on site until we can get development resources applied. We also use it for custom alerts and targeted customer campaigns.
  • Product recommendation
  • Quick HTML/Text fixes
  • Testing
  • Product recommendation strategies
  • Personalization engine context
  • onboarding
  • Our ROI is about 4x
We have had no issues with support and they have been very helpful.
The expertise is great but strategic guidance is lacking
I'd like the targeting to be better but adding experiences is pretty straightforward

Do you think Monetate delivers good value for the price?

Yes

Are you happy with Monetate's feature set?

Yes

Did Monetate live up to sales and marketing promises?

Yes

Did implementation of Monetate go as expected?

No

Would you buy Monetate again?

Yes

Out of the gate, we used Monetate to fix things that would have taken weeks to get fixed until a build happened. We also used it to stay agile with customer messaging for COVID. It is well suited to place product recommendations across the site and personalize experiences on site.