Great platform, some struggles with account management but technical support great
March 29, 2022

Great platform, some struggles with account management but technical support great

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Certona (legacy)

Modules Used

  • Testing and Optimization
  • Customer Segmentation & Targeting
  • Personalization
  • Recommendations

Overall Satisfaction with Kibo Personalization, powered by Monetate & Certona

We use it for ab testing, personalisation and recs
  • One to one recs
  • Clear reporting on optimisations
  • Ingestion of data for targeting
  • Flexibility of testing and personalisation options
  • Advice on how to score and prioritise tests
  • Case studies
  • More webinars from other retailers, and more events bringing users together to share best practice
  • Our account manager wasn’t that helpful but we have now switched and the new person is great
  • We had great results with recs and also a menu test, happy to share results with our team at Kibo Personalization.
Our account manager didn’t fit our team well but we now have a new account manager who is great. The representative who helps us build experiences is fantastic.
Again the only issue was account management the rest was spot on
I am not technical and struggled with some set ups but Hayley helped me to get there and now we have a new team member who has more dev skills and she seems to find the platform easy to use and learn

Do you think Kibo Personalization, powered by Monetate & Certona delivers good value for the price?

Yes

Are you happy with Kibo Personalization, powered by Monetate & Certona's feature set?

Yes

Did Kibo Personalization, powered by Monetate & Certona live up to sales and marketing promises?

Yes

Did implementation of Kibo Personalization, powered by Monetate & Certona go as expected?

Yes

Would you buy Kibo Personalization, powered by Monetate & Certona again?

Yes

We struggled with a test where you couldn’t get it to show on first view. Most tests have been great.