Great platform, some struggles with account management but technical support great
March 29, 2022
Great platform, some struggles with account management but technical support great
Score 8 out of 10
Vetted Review
Verified User
Software Version
Certona (legacy)
Modules Used
- Testing and Optimization
- Customer Segmentation & Targeting
- Personalization
- Recommendations
Overall Satisfaction with Kibo Personalization, powered by Monetate & Certona
We use it for ab testing, personalisation and recs
- One to one recs
- Clear reporting on optimisations
- Ingestion of data for targeting
- Flexibility of testing and personalisation options
- Advice on how to score and prioritise tests
- Case studies
- More webinars from other retailers, and more events bringing users together to share best practice
- Our account manager wasn’t that helpful but we have now switched and the new person is great
- We had great results with recs and also a menu test, happy to share results with our team at Kibo Personalization.
Do you think Monetate delivers good value for the price?
Yes
Are you happy with Monetate's feature set?
Yes
Did Monetate live up to sales and marketing promises?
Yes
Did implementation of Monetate go as expected?
Yes
Would you buy Monetate again?
Yes