Kindful CRM is the way to go
January 30, 2020
Kindful CRM is the way to go
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Kindful
Kindful is the main CRM that we utilize for donors, customers, and participants for events, etc. It helps us keep all areas of involvement in one place.
- Excellent customer service. They are ready to help at all times.
- They partner with various other systems which helps keep all things working seamlessly such as email campaigns and categories needed for reporting.
- Some of the 3rd party apps we use just don't all integrate with Kindful how we would hope. We end up with too many duplicate contacts. It is hard to constantly go through and make sure it is all cleaned up before you get behind.
- Filters still get complicated when you want to get specific info or location. This could be a little clearer.
- We have better retention in our donors because of the communication ability, automated receipts, etc.
- We have been able to create multiple email campaigns due to this CRM partnership with Mailchimp and the ability to utilize the information we receive.
- Eventbrite and CrowdRise
We had all of these connected at one time. Kindful still is the best in customer service, and the ease of use making sure what comes in real-time is placed where needed. Eventbrite is just an older connection, so we didn't have real-time data and it also created multiple accounts when the donors were already in our system. Kindful is always the place I go to run reports since it is easier to do and everyone is in one place.
Do you think Kindful, a Bloomerang product delivers good value for the price?
Yes
Are you happy with Kindful, a Bloomerang product's feature set?
Yes
Did Kindful, a Bloomerang product live up to sales and marketing promises?
Yes
Did implementation of Kindful, a Bloomerang product go as expected?
Yes
Would you buy Kindful, a Bloomerang product again?
Yes