Do not even bother to work with this company!
Anonymous | TrustRadius Reviewer
March 12, 2020

Do not even bother to work with this company!

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Klaviyo

Klaviyo is an email marketing services I have implemented in two of the companies I have worked with. It has a user friendly interface so it's fairly easy to use, however we felt it lacked the structure of other suppliers out there.
  • Ease of use
  • Design properties
  • Data security
  • Analytics
  • GDPR
  • Customer service
  • Call centre
  • Employees training
Klaviyo has been recommended to us by a customer who was working with the company for a month. The company who has recommended us to the service has reached the same conclusion - do not even bother with Klaviyo as on the other side of the screen there's a company you cannot have a decent conversation with about a product that they provide.
Do not even bother with the company. We had problems with the data uploaded into their system being granted unauthorised access. In response to that, when contacted for more information on the incident, we have received blunt ignorance of all of our questions, leaving us with none of the questions clarified and a lot of rudeness. I haven't seen anything as appalling as this in the last 15 years.

Klaviyo Feature Ratings

WYSIWYG email editor
4
Dynamic content
5
Ability to test dynamic content
4
A/B testing
4
Mobile optimization
5
Email deliverability reporting
1
List management
1
Triggered drip sequences
1
Lead nurturing
1
Dashboards
1
Standard reports
1
API
1

Using Klaviyo

It's a decent platform with a user friendly interface, however it massively misses trust due to unsecured systems and support from customer service; support is a massive problem if you run a company and have a problem with the service that you can't fix. On the other side of the line, in our experience, there is no support or understanding which we haven't encountered with any other company we have done business online in the last decade.
ProsCons
Relatively simple
Easy to use
Technical support not required
Quick to learn
Familiar
Do not like to use
Feel nervous using