Klaviyo is a great company and I like the software too which is pretty much drag and drop
November 01, 2021

Klaviyo is a great company and I like the software too which is pretty much drag and drop

Frank Kermani | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Klaviyo

Klaviyo is used to send our out email campaigns to our customers as well as getting customers that left our store to come back by enticing them with the abandoned cart feature.
  • Minimum fees for subscription
  • Abandoned cart revenue
  • Easy email marketing
  • Flows and conditions to control email marketing
  • Customer service takes at least 1 entire day to respond
  • Flows can be hit or miss
  • Mobile pages can be unresponsive
  • Klaviyo brought us lost revenue through its abandoned cart system
  • Premade templates means not having to do much thinking and just use whats there
  • Pre-built /premade templates are also quite limited and are difficult to customize meaning we couldn't differentiate ourselves much.
Klaviyo is very user friendly compared Mailchimp, Privy, and Constant Contact though there is a learning curve for some aspects of it especially the automation aspects it is well worth learning the ins and outs of Klaviyo. We are pretty happy with Klaviyo which does everything better than the other apps I mentioned in our experience, the main thing lacking about Klaviyo is its support team takes at a minimum an entire day or 24 hours just to get ahold of and going back and forth on a ticket with that time frame is quite slow.

Do you think Klaviyo delivers good value for the price?

Yes

Are you happy with Klaviyo's feature set?

Yes

Did Klaviyo live up to sales and marketing promises?

Yes

Did implementation of Klaviyo go as expected?

Yes

Would you buy Klaviyo again?

Yes

I love Klaviyo for how professional it looks and how easy it is to get up and running. We migrated from Mailchimp and importing our previous contacts was pretty easy, Klaviyo is great for an easy to setup no frills email marketing and sms marketing campaign that anyone can set up.

Klaviyo Feature Ratings

WYSIWYG email editor
9
Dynamic content
9
Ability to test dynamic content
10
A/B testing
9
Mobile optimization
7
Email deliverability reporting
9
List management
9
Triggered drip sequences
9
Lead nurturing automation
9
Dashboards
9
Standard reports
10