KnowBe4? More like KnowEvenMore!
December 31, 2019

KnowBe4? More like KnowEvenMore!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4

We use active directory to import users from a specific security group. From there, we use the KnowBe4 console to break users down into departments.
We are using KnowBe4 for phishing training and testing among any users that have public-facing email, which is roughly 1/2 of the company. This helps users recognize and act against malicious emails, links, etc. Not only does this help protect the company against CEO fraud, malicious payloads, and credential theft, it gives end users a skill that they can use in their everyday life.

Pros

  • Strong customer service and support
  • Brief, informative trainings

Cons

  • Pre-sales staff can be very aggressive
  • Expensive
  • Decrease in ransomware infections
  • Users no longer falling for CEO fraud, which has happened in the past
We evaluated Trend Micro Phish Insight (not listed above), which we have access to via our OfficeScan/Apex One license. KnowBe4 had much more comprehensive training. Phish Insight also lacked the ability to test users at the time we evaluated - it was training only.
Every single issue (which have been few and far-between) has been handled very quickly. Support has been responsive, knowledgeable, and friendly.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

It gives us a variety of training that applies to specific departments instead of having a generic training for the entire company. KnowBe4 also make sure to keep their content relevant to what is going on in the world today - whether it be current events, advancements in technology, or current exploits in the wild.
Trends that show improvement (or lack thereof) of users when faced with phishing tests are the main metrics we watch, but it is also helpful to know how we stack up against other organizations in our industry.
It is well suited for any environment that deals with the internet, phone calls, and/or email. These days, that's basically every company. Cybercrime is on the rise, and all companies need to make sure that their users (the final line of defense) are trained to recognize when things don't seem right.

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