It's Better 2 KnowBe4!
Updated May 13, 2022
It's Better 2 KnowBe4!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with KnowBe4 Security Awareness Training
KnowBe4 trains employees across the organization to distinguish between safe and unsafe interactions and respond accordingly.
- The test tools are well thought out and are extremely effective in ensuring even the most experienced users can learn from them.
- In-depth training catalog. From training created by experienced hackers to humorous training episodes.
- Support staff proactively helps you get started and checks in with you periodically to ensure you get the most from your investment.
- There may be a discrepancy in reporting training completion per user, we are still working through that, not sure if the issue exists on our end.
- Our users now tell us when there is a phishing email as opposed to us monitoring, human firewall enabled!
- Our first couple of tests proved we needed this solution. Since then, we've seen improvements.
- Proofpoint Security Awareness Training (formerly Wombat Security)
We evaluated Wombat when we purchased KnowBe4 and found KnowBe4 did have a deeper training catalog.
Do you think KnowBe4 Security Awareness Training delivers good value for the price?
Yes
Are you happy with KnowBe4 Security Awareness Training's feature set?
Yes
Did KnowBe4 Security Awareness Training live up to sales and marketing promises?
Yes
Did implementation of KnowBe4 Security Awareness Training go as expected?
Yes
Would you buy KnowBe4 Security Awareness Training again?
Yes
Not everyone learns the same way. KnowBe4's thorough training catalog offers our employees the option to select their desired training content.
Seamlessly. We use the provided and documented agent that polls group membership. Within the application, users can be placed in groups based on the results of a security test. From there, more training can be assigned automatically.
The most important metrics are those that help us understand how well our human firewall is protecting us.
KnowBe4 Security Awareness Training Feature Ratings
KnowBe4 Security Awareness Training New Features
Less barriers to user training makes it easier to get trained. Users visit the training link, enter their email address and start training!
We have not taken advantage of the AI component. I can definitely see the advantage of tailoring campaigns and training to users based on their history.
KnowBe4 Security Awareness Training Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We purchased the top tier solution which comes with support. The support, when required, has been friendly, thorough and effective!
They have provided exceptional support EVERYTIME we needed it. Normally it is to configure a new feature of the solution. They either have a document already created or someone who knows what we need available to discuss it.
Using KnowBe4 Security Awareness Training
Pros | Cons |
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Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Campaign setup
- Training setup