Phishing emails are no longer a threat to us!
Updated January 08, 2021

Phishing emails are no longer a threat to us!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We handle user management with an LDAP import and regular user logins using their company email addresses. This makes it easy for them to remember their login. They do sometimes need help with passwords but it's easy to reset one if needed. I'd say there's not much time spent having to handle users.
KnowBe4 Security Awareness Training is being used in our entire organization. It is being used to address the problem of users clicking on phishing and other emails aimed at stealing user info, phishing company details, and infecting user's computers. It will help our users stay safe when using their email.
  • Easy to understand training videos.
  • Wide range of topics covered in training.
  • Backed by known security names.
  • A easier to navigate admin portal of the website.
  • Better way to submit emails for phishing review.
  • More ways to test user's vulnerabilities.
  • Saves the IT Department time.
  • Saves the Dept Manager's time.
  • Saves money on having to respond to issues.
KnowBe4 is a totally different product than any I've used. While there are others that live on the email gateways to stop known phishing, KnowBe4 assumes you have one of these already and helps stops the last line of defense, the user. If the user can be informed then you don't have to worry about that attack vector.
Overall, support for KnowBe4 has been great and easy to work with. Thankfully, it's not needed much because everything just seems to work right but they are there when you need them. Mostly just having to reset user passwords is all that's needed since the training is easy enough to speak for itself.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

The impact of fresh training content has been great, as it keeps everyone on their toes. We're up to date on the latest ways hackers are trying to deceive us and keep us on the lookout. Different content publishers are very useful as well. We like the regular security alerts that we receive as admins as well.
Metrics such as who and when a test phishing email was clicked are very important and useful to us. Also who has taken training, who has forgotten to take theirs, and what kinds of scores each one gets is important. Also, managers are able to see this information and see who is most at risk and remediate.
KnowBe4 Security Awareness Training is well suited for most businesses, as most everyone uses email these days. Maybe companies with internal-only messaging would not need it as much but it does help train users on how to react to messages, even in their personal email accounts at home. I'd say it's for everyone.