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Nobody comes close to their functionality!
August 04, 2020

Nobody comes close to their functionality!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

User management is dead simple, as we just upload our user list and then our users can sign right into the web GUI. Changing passwords is simple as well because it doesn't have to involve our helpdesk at all. Maybe doing an ADFS/SSO connection would be easier but that's about it.
We have started using KnowBe4 to get our users up to speed on what to look out for in regards to email. Email security is a huge issue these days, as hackers try to get into systems to deposit ransomware. We don't want to be on the list of hacked companies, so we are taking advantage of KnowBe4.
  • Easy GUI
  • Lots of phishing campaigns
  • Many training videos
  • Maybe an easier to use admin portal.
  • A way to create our own phishing campaigns.
  • Easier way to get user's passwords reset.
  • We seem to spend less time explaining phishing to users.
  • We are spending less time on the phone.
  • We spend less time responding to emails.
Sophos Phish Threat does not really come close to KnowBe4, at least in the older version we used. I would say in comparing the two of them, KnowBe4 benefits from having more advanced security experts on their staff to keep training fresh and up to date. Lots more here to like.
We have not had to use support much, but the few times we have, it's been a pleasure to work with the support team. They are easy to understand and even easier to get a hold of! Some companies outsource their support, but KnowBe4 seems to have local and very well trained staff.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Keeping us up to date with fresh training content and lots of ways to access different content has been great. We would be lost without constant updates on what we need to be on the lookout for. We have always said that KnowBe4 seems to know about phishing techniques coming before the hackers do!
We are able to see lots of details about each user and department. We can see who needs remediation and who is doing well. Also, who clicked what email on each campaign is helpful for future campaigns. I'd say there's lots more data than we have even needed that's available on the portal.
I would recommend this to a colleague in a heartbeat. It's simple to use for any level user. keeps us all up to date on hacker's techniques, and teaches users to be MUCH more careful. We have found it to be integral in our department. I would say that almost anyone can use this.