Nice tool that should be in use everywhere

KnowBe4 training has now been implemented by all our departments, divisions, and users across the city. We have rolled it out by slowly adding in each department to get a feel for how users would take to it. The training has been a success in all areas and all user technical levels.

Having new things to review may seem daunting to most users but their tips emails are concise and useful. The training is easy to follow and short enough not to overwhelm. I would say having fresh content is key to keeping us informed. And having different publishers gives us a wider field of view in relation to email security.

It is handled easily with email/passwords that are managed in the cloud. We have very little to touch in this regard and users can easily reset or change their accounts on their own using just the company email. User upload was simple and straightforward, and that was most important to our admins.

The most important metric of any product having to do with training users is how the users are doing and learning. We have found that they learn quickly and pass most tests easily. Then the uptick in emails submitted to phish alerts goes way up and we know they are learning.