Lots of great training for all of your employees
September 02, 2020

Lots of great training for all of your employees

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

KnowBe4 Security Awareness Training is now being used throughout our whole company, including each department and division. Basically everyone with an account is enrolled and has begun training. We are hoping to solve the business problem of users who have a habit of falling for messages that are designed to steal information from them.
  • Easy to onboard users
  • Fast loading and quick interface
  • Great tools for instruction
  • Would be ok with additional tips and tricks emails
  • More plugins for email clients
  • Less buffering in videos
  • Saving money paid to ransomware hackers would be a huge ROI
  • Saving users time and effort on sorting through emails
  • Money saved in spending more on email blocking systems
We have had very little to call support about, but during implementation that team was very easy to work with and helpful. Support is a quick call or email away and likely can solve your problems in just a few minutes. Not sure their implementation team is the same group but they were all great.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Fresh training content and access to other content publishers is great all around. This keeps things new and useful for users that may tire easily of training. Also, different publishers keep things feeling different enough to make them enjoyable and new. These are useful in a training product to keep things from getting stale.
User management usually only comes up when a user forgets their password and doesn't know what to do to reset it. Once they realize it's just like any other website, they can easily go in and put their email in and get a password reset code. That's pretty much all that's needed.
The metrics we generally need are getting a list of who clicked on a bad email, what training they needed to take, and if they passed that training. Sometimes managers want to know more about others and what their overall score is. Also, our directors like to see their employees' scores.
If you have a workforce that is easily susceptible to email attacks, then I'd recommend this training for your users. Even advanced users these days can be targeted and tricked so no one is safe really. I'm not sure someone without an email account would use this much.