Would use them again in the future
September 02, 2020

Would use them again in the future

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

KnowBe4 is being used all over at our business. It's being used by everyone with a login and email. We are using it as a way to get accustomed to the tricks of the hackers that will try to steal info. I would say that it can address additional issues of social engineering and other types.

Pros

  • They have a great knowledge of the topic.
  • Easy to run videos and tests
  • Users seem to enjoy the way they explain the topics.

Cons

  • Longer videos describing topics in detail
  • Quicker loading videos (faster CDN)
  • Higher resolution videos
  • Fewer computers out of service
  • Less time spend researching specific submitted emails
  • Time saved by everyone saves money
Overall, their support is great and handy. They have a crack team who get back with you really quickly when needed. It's nice not having to speak with outsourced contractors because these techs work direct for the company and that really shows in their communication skills and abilities to fix your problems.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

I wasn't involved with the implementation phase

Would you buy KnowBe4 Security Awareness Training again?

Yes

All the new training makes paying attention easier and having content from all over keeps it different and enjoyable. I would say this has a big bearing on how our users react to the training. It seems if someone knows what to expect they pay less attention to the varied content is nice.
User management is handled cleanly and easily through the customer portal. We sign in as admins and can easily get an overview of all of our users. Its quick and thoughtfully laid out in a way that makes it simple to use. Having to send a user new training or a report is super simple as well.
The metrics and reports are great. Most importantly how many campaigns have been created, when they are set to go out, and how the results look from the last campaign. These types of reports are super easy to generate. Other types are available too for all levels of the company that needs some data.
Would very likely advise someone to try this out if they had an interest in the subject. Some companies may want to hire some individualized training that is more designed for their use case, but this would cost a lot more and may not be as effective so anyone with a normal budget should consider it!

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