KnowBe4 - the name says it all
Updated March 18, 2022

KnowBe4 - the name says it all

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We are using it across the entire organization. Starts when hired, going through computer training to Phishing Test and trainings. We use it for awareness of potential threats, making good decisions, understanding of the results of the threats. Basically we strive to keep our systems safe and we use KnowBe4 for that purpose.
  • Keeps people on their toes.
  • Shows them that it can happen to anyone anytime.
  • The information is current.
  • You need their help to build a campaign as some of the items need more explanation.
  • Once groups are set up, hard to modify the information.
  • Have to drill down a lot to get to the reports you need.
  • Other companies in the same industry have been attacked and knowing the weaknesses has helped us to keep ahead as best as we can.
  • Every time we run a campaign, there are real life examples that pop up in the media to solidify why we do what we do.
  • We have those frequent flyers who just don't understand their is being aware and being lazy.
When I have questions, my rep is always available to help. We have had issues where people say they did not click a link or open an attachment on our test, but the results shows they had. We have had KB4 look into those but nothing came of it. Those are few and far between.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


The part that gets people who have to go through the trainings is the log in process. We tell them not to log into anything they don't know but then turn around and say log into KB4 because you opened something you shouldn't have. Many times the emails from KB4 come back through as phish attempts.... can't win.
Training is on going with KB4 as the product develops. I have just recently had a refresher training on setting up phish campaigns and also changes to the PAB. Both have been priceless.
Was not involved in the process
Anyone who uses a computer should have security training. The "Bad Guys" are in our lives in so many ways but everyone has the "it won't happen to me" mentality which gets us into trouble. You don't want to shove it down their throats, but bringing it up from time to time keeps us on our toes.

Using KnowBe4 Security Awareness Training

2 - Training Manager and Service Desk Manager
  • People who have been scammed take additional training
  • Periodically Testing users
  • New hire onboarding
  • We use the graphs to demo how prone someone is to an attack
  • We can keep track of who is using it
  • We need to step up our use of KB4 for all it's options
This product is usable, reliable and keeps track of all our stats

Evaluating KnowBe4 Security Awareness Training and Competitors

  • Price
  • Product Features
  • Product Usability
The training and testing were vital to keeping our people educated
We have been using KB4 for 4 + years and find this the best product out there. It's easy to use and the support is fantastic. They are constantly updating their information to be current.

KnowBe4 Security Awareness Training Implementation

The team that was assigned to us was quick to help and answer questions which allowed us to implement the application in less than a month which included, training, testing, informing the company on the trainings, etc.
Change management was a big part of the implementation and was well-handled - We had no issues with setting up the program, connecting to AD or running initial campaigns from the get go. It really was a very smooth implementation.
  • how to get all the test emails to come through our firewall
  • determining how to setup the campaign to have the info go out in segments

KnowBe4 Security Awareness Training Training

Online was with trainers and using their documentation. The sessions with the trainers helped to clarify information we read about.

KnowBe4 Security Awareness Training Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I am unsure of the answer to this question
We have not done a Phish Campaign in two years and as soon as we inquired on changes to the program, my rep had a meeting setup to discuss and help create. She is helping with any issues we have on emails not coming through our firewall and ways to fix it.

Using KnowBe4 Security Awareness Training

Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
  • Adding people to a training campaign is very easy
  • The email notifications are elegant
  • setting up the trainings can feel overwhelming when you do not do it often

KnowBe4 Security Awareness Training Reliability

We have increased our user base over the years and with KB4 help, have been able to expand the use of trainings to new hires.
I have never experience any outage or application errors
The instant updates are consistent with Phish Campaigns to Trainings. No slowness has been reported by users when participating in trainings. Report content have only improved over time.

Relationship with KnowBe4

We have a continual communication from KB4 . They inform us of changes and they evaluate what we currently are using and what we could do better.
be upfront on your expectations.