KnowBe4 is the solution to the human firewall dilemma.
August 16, 2021

KnowBe4 is the solution to the human firewall dilemma.

Torry Henderson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

KnowBe4 is currently being used to handle our PCI-based security awareness training, as well as overall awareness of the most recent threat landscape. We also use their Phishing simulation campaigns, as well as a few other solutions, like Phish Alert and Second Chance. We use all KnowBe4 solutions across the enterprise, and it has provided visibility into the employees that could be susceptible to phishing attacks, social engineering, and other techniques used to compromise a business.
  • Security Awareness Training.
  • Simulating Phishing attacks.
  • Provides continuous information about the latest threats via email.
  • I cannot think of any areas of improvement at this time.
  • Revealed employees that need more Security Awareness Training.
  • Revealed employees that are susceptible to Phishing attacks.
  • Has provided continuous training throughout the year, instead of on an annual basis.
KnowBe4 is a lot more intuitive and easier to set up training and Phishing campaigns. Also provides a more robust selection of options within the campaigns.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

It keeps the program from being easy to game, by employees seeing the same content over and over. Knowledge and memorization are two completely different things, so it's best to ensure employees are building a knowledgebase, versus remembering the "right" answer to get through the training, but then end up getting compromised later by a real attack.
We take a community approach by having multiple people involved in managing and monitoring who has not completed their training, who is struggling with the content, and who is failing Phishing simulations. We hope to eventually have one person manage it all down the road.
Percentage of people failing Phishing simulations and quiz questions within the various training. That allows us to focus on those specific users and provide more training as needed.
KB4 is well suited for every organization, however, it may not work for companies with 25 or fewer employees, due to their licensing packages.