KnowBe4 Security training a success in a higher education setting
Updated October 12, 2022
KnowBe4 Security training a success in a higher education setting
Score 10 out of 10
Vetted Review
Verified User
Software Version
Training Access Level II (Silver & Gold)
Modules Used
- Kevin Mitnick Security Awareness Training
- KnowBe4 Cybersecurity Awareness Posters
- KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
Overall Satisfaction with KnowBe4 Security Awareness Training
We have used phishing campaigns exclusively at our College. We try to do quarterly tests, but these tend to occur during the school year as most faculty are on 9-month contracts. We have been increasing the complexity of the templates in use and have recently added custom templates. These have proven to be significantly more effective at enforcing the message.
- The campaigns are easy to set up and use.
- Smart groups make group management more simple and effective.
- The training modules are well done.
- We have struggled after our migration to online Exchange. The technical support could have engaged better to resolve the issue faster. We lost significant time on our agreement because they couldn't get to the heart of the issue.
- People are significantly more engaged in reviewing email than pre-KnowBe4.
- The phish alert button is used extensively.
Do you think KnowBe4 Security Awareness Training delivers good value for the price?
Yes
Are you happy with KnowBe4 Security Awareness Training's feature set?
Yes
Did KnowBe4 Security Awareness Training live up to sales and marketing promises?
Yes
Did implementation of KnowBe4 Security Awareness Training go as expected?
Yes
Would you buy KnowBe4 Security Awareness Training again?
Yes
Fresh content is vital as it keeps people engaged and prevents people from feeling like - been there - done this before.
If user management means adding/removing users, this is done via active directory sync. Most of our testing is done with All Employees, so this works for us.
Failure rates. Our percentage of clickers is still too high. I would like to see this below 1%, but typically see 5% failure rates.
KnowBe4 Security Awareness Training Feature Ratings
KnowBe4 Compliance Plus
Quality of the training content is quite good. Our survey scores bear this out.
It is critical. To require use of two platforms would be onerous.
Yes.
Because it does.
We have not evaluated other.
KnowBe4 Security Awareness Training New Features
Single sign on is a key feature that helps product usage. Active Directory integration is critical to add/remove users. Without these, this product would likely not be in our environment.
We have not used this feature.
We do not.
Using KnowBe4 Security Awareness Training
2 - Information Technology - Security and Systems team
2 - Very basic skills. Not much support is needed.
- security awareness training
- Phish alert button
- Training content
- As part of cybersecurity awareness month we have run a month long campaign.
- If I knew we would be doing this.
Evaluating KnowBe4 Security Awareness Training and Competitors
- Product Features
- Product Usability
- Product Reputation
Likely would not.
KnowBe4 Security Awareness Training Implementation
- Implemented in-house
Change management was minimal
- Organizational buy in
KnowBe4 Security Awareness Training Training
- No Training
Easy to learn and would recommend.
Configuring KnowBe4 Security Awareness Training
No recommendations
No - we have not done any customization to the interface
No - we have not done any custom code
KnowBe4 Security Awareness Training Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - not needed and the cost.
Using KnowBe4 Security Awareness Training
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Active Directory integration
- Single Sign on
- Creating campaigns
- None that I can think of.
KnowBe4 Security Awareness Training Reliability
Integrating KnowBe4 Security Awareness Training
Relationship with KnowBe4
Upgraded to a higher level at a lower cost