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Great training platform with problematic user sync
March 26, 2022

Great training platform with problematic user sync

Tal Hornstein | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)

Overall Satisfaction with KnowBe4 Security Awareness Training

We use KnowBe4 to train our users about the risks of using computer systems. We specifically focus on phishing and social engineering attacks but also use courses in HR areas such as anti-fraud, anti-harassment, etc.
  • Detailed information about social engineering
  • Good examples of phishing attacks
  • Excellent phishing simulation system
  • User sync with our directory is pretty bad and difficult to maintain
  • Difficult to run year-to-year (repeating) campaigns and keep track
  • Worked well for training our users, overall elevated awareness in our company.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

No

Did implementation of KnowBe4 Security Awareness Training go as expected?

No

Would you buy KnowBe4 Security Awareness Training again?

No

While the overall system is good and the content is very diversified, we are having a very hard time maintaining and syncing our user directory. We are not getting good support from KnowBe4's support team. This has been going on for months, and I am considering switching to a different vendor.

KnowBe4 Security Awareness Training Feature Ratings

Security Awareness Training
6.6
Training Content Library
9
Multilingual Training Content
9
Training Gamification
4
Industry-Specific Security Training
4
Individualized Security Training Plans
4
Phishing Simulations
9
Security Reporting
7
Security
7.5
Role-based user permissions
6
Single sign-on capability
9

KnowBe4 Security Awareness Training New Features

We need to spend a lot of manual labor to manage the user directory.

KnowBe4 Security Awareness Training Support

We have a long-pending case with their support, escalated to our account exec, and still not solved - around syncing our user directory.