Review of KnowBe4 Phishing
Updated October 03, 2023

Review of KnowBe4 Phishing

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Modules Used

  • KnowBe4
  • KCM

Overall Satisfaction with KnowBe4 Security Awareness Training

The company utilizes KnowBe4 primarily for phishing simulations, on a monthly basis, to the entire employee base. We use this to test and educate our employees, track security related metrics, and is a key part of our information security education and awareness program that has been implemented by out IT, Security and and Compliance team members.
  • Integrations with enterprise systems (e.g. Outlook, Active Directory)
  • Updated and Constantly Relevant Phishing Templates (Phish of the Week)
  • Weekly Security Tips Emails and Communications
  • Improvements to Vishing
  • Improvements to custom Brand Management for templates
  • Improvements and more detail to Industry Comparability
  • Educating an employee base on Information Security is invaluable.
  • It is hard to calculate what training our employees potentially saved the organization.
  • One breach or mistake could be extremely costly.
For phishing simulations and awareness, KnowBe4 had a simple, effective product at a better price.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?

I wasn't involved with the implementation phase

Would you buy KnowBe4 Security Awareness Training again?

Yes

Unfortunately, at our tier - we are not provided access to the majority of the training content. That is an additional cost. We utilize the Phishing Simulations and testing, but have opted to create our own in-house training content due to the price increase.
Everything with user management is handled with Active Directory sync. It is automated and works well.
I am not a fan of how our "Risk Score" and our "Industry Benchmark Data" is tied to training - specifically and only with the training provided by KnowBe4. I think more detailed Industry Benchmark metrics would be a good improvement. We primarily focus on our "Phish Prone" percentage on a month-to-month basis. We also care about how many phish reports we receive while utilizing the Phish Alert Report button feature.
The company's experience with KnowBe4 has been overall very positive. The Phishing Simulations have been extremely valuable and beneficial to our organization. Campaign creation and automation is very intuitive and the platform is well designed for security professionals to customize and administer. An area that KnowBe4 falls behind in is their offerings and platform for Governance, Risk and Compliance. Many other GRC platforms on the market have much better features for Risk Management, Third Party/Vendor Risk Management, Controls Testing, Policy Management, and more.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
10
Multilingual Training Content
10
Training Gamification
10
Industry-Specific Security Training
10
Individualized Security Training Plans
10
Phishing Simulations
10
Security Reporting
10
Integration with Security Tech Stack
Not Rated
Role-based user permissions
10
Single sign-on capability
10