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New age solution with good service
June 29, 2022

New age solution with good service

Anuj Purbey | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Knowlarity IVR

Knowlarity IVR eases overall contact center requirements by migrating the entire contact center requirements to the cloud, making it easier to set up and manage, and providing a modern interface that is convenient for agents. Used knowledge of Vedic maths to manage leads. This software is suitable for incoming calls. Outgoing calls have minor issues, but they work better than other players.
  • Incoming call record.
  • Agent group.
  • Call list.
  • Dashboard for analysis.
  • Notifications is bad.
  • Dashboard is not user friendly.
  • UI and design for dashboard is not good.
  • We converted more sales.
  • Vai call only 10℅ more leads are converted.
  • Every single client were address via call record.
Yeah, very good but it has fewer features. MyOperator I used for another company but the call charge is much higher than Knowlarity IVR.

Do you think Knowlarity IVR delivers good value for the price?

Yes

Are you happy with Knowlarity IVR's feature set?

Yes

Did Knowlarity IVR live up to sales and marketing promises?

Yes

Did implementation of Knowlarity IVR go as expected?

Yes

Would you buy Knowlarity IVR again?

Yes

I think Knowlarity IVR solves our company to have one single IVR number for every department. Our sales team's call recording shows our areas to improve. And we converted more sales through the calls and its records to cross-check all client requirements. But sometimes it is less appropriate because it's more difficult to understand the dashboard.