I'm glad that PaperPort is away from Nuance
April 17, 2021

I'm glad that PaperPort is away from Nuance

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

PaperPort Professional

Overall Satisfaction with Kofax PaperPort (formerly Nuance)

Scanning to a computer system for archival purposes is fairly easy, but the ability to "clean up" a scan, and to save just portions of a scan is only possible with a tool like PaperPort.
From PaperPort's entry into the business world via Visioneer's Scansoft and Xerox Corporation's OCR push in the mid-1990s to today's PaperPort Pro have been the most useful tool in my office.
  • The editing of a PDF or image by cleaning up an image are most important to me.
  • Ability to remove scanning artifacts from difficult to scan items at the actual pixel level.
  • The ability to set scanner profiles makes workflow easier.
  • Default to Image View in opening a scanned PDF. For my work, I have other tools to just view a PDF. I would like to see a setting to default to Image View or Adobe Reader to open a PDF.
  • I don't know of another document manager with the same features as PaperPort.
  • PaperPort allows me to scan, clean scans, and file scans in a meaningful order.
I was ecstatic to see someone moving PaperPort away from Nuance (Those in my circle of friends refer to them as Nuisance). The lack of customer involvement by Nuance made finding answers to things that sometimes irritate a user to being downright frustrating.
Maybe the purchase of Nuance by Microsoft will allow the company to focus more on the customer.

Do you think Kofax PaperPort (formerly Nuance) delivers good value for the price?

Not sure

Are you happy with Kofax PaperPort (formerly Nuance)'s feature set?

Yes

Did Kofax PaperPort (formerly Nuance) live up to sales and marketing promises?

Yes

Did implementation of Kofax PaperPort (formerly Nuance) go as expected?

Yes

Would you buy Kofax PaperPort (formerly Nuance) again?

Yes

I see none.
In moving from OS to OS, the first thing that I search for is to purchase PaperPort for the device.