Great for a Small to Mid Size Company
March 29, 2019

Great for a Small to Mid Size Company

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kustomer

At my company, Kustomer is used to track all communication with our clients. We use it for texting and emailing clients. We also use it to keep all interdepartmental communication in one place. It is used across multiple departments like Marketing to release text campaigns, Finance and Sales.
  • Tracking interdepartmental communication
  • Keeping all client information in one place
  • Allowing templates for customer service purposes
  • Has a tendency to crash or have small bugs that prevent opening tickets
  • It has a 20 ticket limit for visibility
  • Client issues are brought to our attention faster
  • A different platform for marketing to our partners
I feel that Kustomer is great for any company looking for one place to manage all customer service inquiries. Because of its communication functionality, it makes tracking all inbound and outbound communication easy. However, I would say it is not great for a large scale company mainly because it still has a few bugs that need to be figured out.