Great for a Small to Mid Size Company
March 29, 2019
Great for a Small to Mid Size Company
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Kustomer
At my company, Kustomer is used to track all communication with our clients. We use it for texting and emailing clients. We also use it to keep all interdepartmental communication in one place. It is used across multiple departments like Marketing to release text campaigns, Finance and Sales.
- Tracking interdepartmental communication
- Keeping all client information in one place
- Allowing templates for customer service purposes
- Has a tendency to crash or have small bugs that prevent opening tickets
- It has a 20 ticket limit for visibility
- Client issues are brought to our attention faster
- A different platform for marketing to our partners