Kustomer has been a big help for our organization!
September 27, 2019
Kustomer has been a big help for our organization!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Kustomer
It's used across a couple different departments in our organization. Primarily used as our CRM but it also helps us collaborate across departments and assists with quickly problem solving. We also use this as a way to interact with our customers and sellers by sending proactive & reactive messaging. All of our communication with customers is done through Kustomer in SMS, email, phone channels.
- Excellent customer support
- The platform is very easy to use at the user level
- excellent collaboration tools
- From a manager and admin perspective, it can be complicated to use
- Relies too heavily on workflows which are over complicated and time consuming
- Has definitely made communicating with our customers more efficient having all of our convos in one place
- Collaboration on cases is streamlined now. Very convenient to have collaborator functionality
- automation features and integrations have saved us a lot of time
Do you think Kustomer delivers good value for the price?
Yes
Are you happy with Kustomer's feature set?
Yes
Did Kustomer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Kustomer go as expected?
I wasn't involved with the implementation phase
Would you buy Kustomer again?
Yes