Overall Satisfaction with Kustomer
Glovo is using Kustomer to handle all contacts with customers, couriers and partners through chat, emails and social media. Kustomer allows our Customer Support agents to get full context for each conversation.
- intuitive user interface
- integration capabilities
- analytics features
- performance during peak times
- productivity has been increased
- more customised experience for our users
Glovo was using Zendesk before. Kustomer is much more flexible in terms of integration capabilities and customisation.