1. Home
  2. Help Desk Software
  3. Kustomer Reviews
  4. User Review of Kustomer
Kustomer is a great tool
December 20, 2019

Kustomer is a great tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kustomer

We are currently using Kustomer to support customers on our Success Team. The business problems that it addresses include routing to the correct person with dynamic SLAs.
  • Workflows
  • Automations
  • Improved documentation,
  • Fewer bugs in workflow building.
  • Improved CSAT
  • Improved efficiency
Zendesk: In my opinion, Kustomer is more powerful when used to its full potential due to its workflows/automations.
To make the most out of Kustomer you would need to have a good technical understanding of the workflows.